Privacy Policy

Sapphire Pools, LLC (“Sapphire Pools,” “we,” “us,” or “our”) operates this website and provides residential pool service, maintenance, and repair in Fountain Hills, Scottsdale, North Phoenix, and surrounding Arizona communities. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described here.

We collect information you provide directly to us, including:

• Your name, email address, and phone number;
• The service you are interested in and any details you share about your pool or property;
• Messages and requests you submit through our contact form, by phone, or by text.

We may also collect limited technical information automatically, such as your device type and pages visited, to operate and improve the website.

We use the information we collect to:

• Respond to your inquiries and provide estimates;
• Schedule, perform, and follow up on pool services;
• Send you appointment, service, and account-related messages (including by SMS, where you have opted in);
• Maintain records and operate, secure, and improve our business.

If you provide your mobile number and opt in, you consent to receive SMS text messages from Sapphire Pools, LLC related to your service requests, estimates, appointment scheduling, and account notifications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP. Consent to receive text messages is not a condition of any purchase. See our SMS Terms & Conditions for full program details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, scheduling, messaging, or email delivery), and only to the extent needed to perform those services. We may also disclose information if required by law or to protect our rights, safety, or property. As stated above, text messaging opt-in data and consent are never shared with third parties for marketing purposes.

We retain the information you provide for as long as needed to respond to your request, provide our services, and meet our legal and business obligations. You may ask us to delete your information using the contact details below, subject to any records we are required to keep.

You may opt out of marketing or SMS communications at any time (reply STOP to text messages, or contact us directly). You may also request access to, correction of, or deletion of the personal information we hold about you by contacting us.

We use reasonable administrative and technical measures to protect the information we collect. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision, and the updated policy is effective when posted on this page.

If you have questions about this Privacy Policy or your information, contact Sapphire Pools, LLC in Fountain Hills, Arizona at (480) 973-3244 (Monday–Friday, 8:00am–4:00pm) or through our contact page.